These legal terms define how kudajetu operates for eligible accounts in Indonesia, covering your rights, our obligations, and the boundaries of service access where local law permits. Access to our platform — including live casino tables, slot rooms, and sports betting categories — is subject to the legal conditions outlined here, and availability depends on your region and local regulations.
Indonesia-eligible accounts
DANA, OVO, GoPay wallet scope
Jurisdiction-dependent access
Live casino and slots
POLICY SCOPE NOTICE
What These Legal Terms Cover
Our legal framework applies to every interaction you have with the kudajetu platform — from account registration through to wallet transactions processed via DANA, OVO, or GoPay. This includes the way we collect and handle your account data, how disputes are raised, and the conditions under which your access may be modified or suspended. We do not make eligibility claims beyond what local law and your region permit. If your jurisdiction restricts online gaming services, these terms do not grant access that local law withholds. Where a feature or game category — such as live dealer tables from our studio partners or sports betting on Liga 1 matches — is available in your account, these terms govern that use. Wallet top-ups through DANA, OVO, and GoPay are covered under the transaction and account sections of this policy. Any amount credited to your account wallet is subject to our account-use conditions, visible in your account dashboard after login. We revise these terms periodically; the current version is the one shown on this page, and continued use of your account constitutes acceptance of the version in force at that time.
DANA
DANA wallet transactions fall under our payment and account policy terms.
OVO
OVO top-ups and withdrawals are processed under the transaction conditions in your account.
GoPay
GoPay payment flows are subject to both our policy and GoPay's own service terms.
INSIDE VS OUTSIDE SCOPE
Where This Policy Applies
Not every service you interact with falls under our direct policy. Understanding what we cover — and what falls to a third party — helps you know exactly where to go when a question comes up. We cover account access and wallet transactions. Third-party services, including payment processors like DANA and OVO, operate under their own terms alongside ours.
Account Access
Login, session security, account suspension, and identity verification steps are fully within our policy scope. Review the access conditions shown in your account settings.
Wallet Transactions
Deposits and withdrawals processed via DANA, OVO, or GoPay are covered by our transaction policy, though your e-wallet provider's own terms also apply to the transfer leg.
Site Content
Game content from studio partners — including slot titles, live dealer rooms, and crash game categories — is delivered under our content licence. We are responsible for what appears in the lobby.
Third-Party Services
External payment rails, device operating systems, and network providers are outside our policy boundary. We cannot accept liability for interruptions originating in those systems.
YOUR ACCOUNT RIGHTS
Practical Rights Available to You
You hold several concrete rights in relation to your kudajetu account and the data we hold. These are not abstract promises — each one has a process you can follow directly. You can request a record of the information we hold, ask us to correct details that are inaccurate, raise a formal question about how your data has been handled, and request support if you believe a policy has been applied incorrectly to your account. To act on any of these rights, use the contact paths listed in the support section of this page. We aim to acknowledge policy queries within the timeframe shown in your account's support log. For transaction records specifically, your full wallet history — including DANA, OVO, and GoPay activity — is visible in the transaction tab of your account dashboard after login.
Review Your Records
Your account dashboard shows full transaction history, login records, and wallet activity. Check the account tab after login for a complete view.
Correct Account Details
If your registered name, contact details, or verification information are incorrect, raise a correction request through account support with the updated details.
Raise a Policy Question
If you have a question about how a specific policy term applies to your account, contact our support team with your account reference and the relevant section.
Request Account Support
For issues affecting access, wallet balances, or game session records, support is available through the channels listed in the support section below.
POLICY CONTACT PATHS
How to Reach Us on Legal Matters
For any question tied to these legal terms — account data, policy disputes, or correction requests — use the contact paths below. Include your account reference number in any message so we can locate your record without delay.
Live Chat
Open the chat widget from your logged-in account page to reach support directly. Use this for urgent policy questions or account-access issues.
Email Support
Send policy and data-related queries to our support email address shown in your account contact settings. Include your account ID and the specific policy section you are asking about.
Account Help Centre
The help centre linked from your account dashboard covers common legal and policy questions in detail. Check there first for answers to standard terms queries.
DATA AND SECURITY HANDLING
How We Handle Your Data and Policy
We apply consistent data-handling practices across all active accounts, covering the information you provide at registration, your wallet and transaction records, and your session activity on the platform. Cookies are used to maintain your login state and to keep your lobby preferences consistent between sessions — the current cookie settings are shown in your account preferences after login. Account security relies on the verification steps you complete at registration; if you believe your account credentials have been compromised, use the account-security option in your dashboard immediately. We retain account records for the period required by our operating policy, after which inactive records are handled according to the data-retention schedule in your account terms.
Cookie Policy
We use session and preference cookies. You can review and adjust cookie settings in your account preferences at any time after logging in.
Account Security
Credential protection is your responsibility once set. If access looks unusual, go to account security in your dashboard and follow the steps shown there.
Data Retention
We keep your account and transaction records — including DANA, OVO, and GoPay history — for the period set out in the retention schedule in your account terms.
Policy Updates
When these terms change, the updated version is posted on this page. Your account dashboard shows the date of the version currently in effect.
LEGAL QUESTIONS ANSWERED
Common Questions About These Terms
These questions reflect what account holders in Indonesia most often ask about our legal terms and data practices.
Where can I find the version of these legal terms that applies to my account?
The current version is always the one on this page. The date it was last updated is shown at the bottom of this document. Your account dashboard also displays which policy version was in effect when you registered or last accepted an update.
Does this policy cover my DANA and OVO transactions?
Yes — our transaction policy covers the wallet activity recorded in your kudajetu account, including deposits and withdrawals via DANA, OVO, and GoPay. The e-wallet provider's own terms also apply to the transfer leg outside our platform; both sets of terms run in parallel.
How do I request a copy of the data kudajetu holds on my account?
Contact our support team through live chat or the email address in your account settings. Include your account reference number and specify that you want a data record request. We will acknowledge your request and follow the process outlined in the data-handling section of these terms.
Can I use kudajetu if online gaming is restricted in my region?
Access depends on local law and is available only where your region permits it. These legal terms do not override local regulations. If gaming services are restricted in your jurisdiction, those restrictions apply. Check the eligibility conditions in your account registration confirmation.
What happens to my account data if I close my account?
Account closure does not automatically delete all records immediately. We retain transaction history, registration data, and wallet records for the period required under our data-retention schedule — the timeline is set out in your account terms and shown in the account closure confirmation email.
Who do I contact if I believe a policy term has been applied incorrectly to my account?
Raise it through the live chat on your account page or via the support email shown in your account contact settings. Provide your account reference and the specific policy section in question. Our support team will review the case against the current terms and respond through your account's support log.
Live / Casino